Frequently Asked Questions
Don't hesitate to voice your thoughts and ask any questions, we'll answer ASAP.
Pricing Plans
We recommend that you choose the Business plan, which is the most popular among our members. You will have access to all themes and can use them on as many site as you want. If you are a web service providers, you can also install these themes on your clients’ sites. Another way is to purchase the Lifetime membership, so that you don’t have to worry about renewing your yearly license.
No. All the prices quoted here are tax exclusive. Specifically, the payment one have to give for a single theme would be $39 + tax. If your company has an VAT ID, then the extra cost for taxation can be reduced when you give your company’s registered ID to us.
Within 30 days after the date of purchase, users can make a refund request for getting back their money. We won’t bother them with questions about their refund or make them fill in a survey. Read more about our refund policy on this website to better understanding how to make proper refund request.
Yes, you can. All of our themes are under GPL license, which means you can use them for personal or commercial use. You can also buy themes and plugins from us then use on your clients’ websites. Therefore, we don’t limit the number of sites using themes and plugins downloaded from ThemeMove’s theme club.
Definitely. Our themes always come with a child theme in the theme package. It’s a safe place for storing your site customization and theme translation despite the changes from theme updates.
Support & Help
Purchase any of our plan grants users with access to the online documentation, help forum, articles & blog posts with nice tips & tricks. We keep our articles dynamic by constantly publishing more useful posts with insights and analyses from our professional developers.
After your subscription is successfully cancelled,then you will continue to receive the premium support until the support period of your cancelled plan expires. After that, you won’t be allowed to access our themes or build new sites on our themes. However, you can still receive theme updates for downloaded themes.
Normally, we don’t charge users if you need help with basic customization for your site. We’ll help you customize your site to look like the favorite demo. In case of advanced customization, this will need further discussions and we’ll charge some extra fees.
We can help you with installing themes on your site, providing the basic customization & theme feature guide, and help with troubleshooting coding bugs or errors. When you subscribe to any plan, you can have access to our online documentation, knowledge base, help forum and email support. Third party plugins and external features from other authors are not our responsibility.
Theme updates
We’re planning to once a month publish at least one new theme to add to the collection. Our purpose is to diversify and expand the collection on a regular basis. We’ll take into consideration the needs of all businesses in all fields.
As the number of themes in the collection is increasing, our developers have to put their best foot forwards to revise themes and plan for the updates before implementing. Therefore, updating themes might take some time, but we’ll deliver as regularly as possible.
You must purchase the WordPress.com Business plan in order to be able to upload custom themes and plugins to your site. That is because free hosted WordPress.com sites cannot use external themes or plugins. Otherwise, your site must be self-hosted in order to install our themes and plugins.
If you cancel your subscription but the support period for your purchased plan is still valid, then you will continue receiving our support. If your support period is over, then you can’t contact us via help ticket or email, but can still access our online documentation and knowledge base.